Delivery
We endeavour to despatch all orders within 24 hours of receiving them - this isn't always possible but we try our best. They will be sent by Royal Mail 48 hours. Please note deliveries are taking longer than usual due to the current situation. Royal Mail explains a bit more here: https://www.royalmail.com/coronavirus
Returns policy
You have 28 days, from receipt of cancellable goods, to notify us if you wish to cancel your order or return an item.
Should you choose to return your order you will need to deliver the item(s) to our UK address where Commentary Charts Limited is based.
How to cancel your order, or return or exchange a product
Contact [email protected] to let us know that you wish to cancel your order, or return a product by either:
If already received, package the item up and send it back to us within 14 days of letting us know that you want to cancel your order and return the product (we recommend you use a signed-for delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product.
We will process the refund directly to your payment card, in no more than:
a. 14 days after the day the product is received by Commentary Charts Limited; or
b. if earlier, 14 days after the date you provide evidence that you have returned the product to us; or
c. if there were no goods supplied, 14 days after the day on which you informed the Partner or us (via Step 1 above) about your decision to cancel your order.
If you have any further questions, please get in touch with us by emailing our customer service team at [email protected]
VAT
UK prices are inclusive of VAT.
VAT Number: 350 0388 28
CUSTOMER TERMS & CONDITIONS
Acceptance of terms
These provisions set out the terms and conditions on which you may make use of the commentarycharts website (the “Site”) whether as a guest or registered user ("Customer Terms").
We may update these Customer Terms (and the documents referred to in them) and any aspect of the Service from time to time and will notify such changes to you by uploading details of them on the Site. You should review the Customer Terms periodically for changes. By using the Site you agree to be bound by these Customer Terms. If you do not agree to these Customer Terms then please do not use the Services or any part of them.
1. About us
The Services are operated by Commentary Charts Limited ("we") operating from Commentary Charts, PO Box 3212, Reading, RG1 9JW.
2. Information
It is your responsibility to ensure that all information (including your name and address) you upload to the Site, is correct and accurate. Ensure that you check all information before making a purchase.
3. Intellectual property rights
All Commentary Charts featured here are the intellectual property of Clive Tyldesley copyright protected and you may not be copied, replicated or duplicated in any form, digital or print, without written permission and license from the copyright owner Clive Tyldesley.
4. Intellectual Rights contd. We own, or are the licensee to, all right, title and interest in and to the Service, including all rights under patent, copyright, trade secret or trademark law, and any and all other proprietary rights, including all applications, renewals, extensions and restorations thereof.
You must not extract or otherwise use any of the content on the Site and/or Service for commercial purposes without obtaining a licence to do so from us or our licensors.
We respect the intellectual property rights of others. If you are aware that any of your intellectual property rights have been infringed on the Site, please email us at [email protected]
5. How contracts are formed between you and Commentary Charts Limited.
Each order you place shall be deemed to be an offer by you to purchase the goods and/or services specified within it subject to the Customer Terms and the applicable details on the product page.
No order shall be deemed to be accepted by us until we issue an email acknowledgement of order. The contract between you and a us will relate only to those goods and/or services notified in the email acknowledgement of order.
6. Payment methods
Purchases for goods and/or services you make with Commentary Charts Limited may only be paid for using the payment methods we make available from time to time through our payment facility. All prices shall be shown in the applicable currency and payable in that currency. You accept that some banks may charge you an additional fee for certain transactions (for example, international transactions). You accept that item prices in the currencies displayed do not vary according to your location; delivery charges will vary depending on the destination to choose to have the item delivered.
7. Refusal of transaction
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.
8. Delivery Arrangements
Your shopping basket on the site displays the goods you have chosen along with details of postage and packaging. The delivery costs vary according to the delivery methods offered. Delivery times quoted are in working days.
9. Import regulations and duty
If you order goods from our Site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
10. Returns
Please see our Returns and Refunds Policy if you wish to discuss or organise a return, replacement or refund of an item purchased through the Site.
11. Force majeure
Where we are prevented from or delayed in carrying out obligations under these Customer Terms due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, lock-outs, strikes or other labour disputes or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials then either our performance of its obligations shall be postponed for the period of time that the circumstances continue.
12. Law and jurisdiction
Contracts for the purchase of goods or services through our Site or the App shall be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England.
PRIVACY AND DATA SECURITY
Commentary Charts Limited respects your privacy and is committed to protecting your personal data. This Privacy Policy will tell you how we look after your personal data when you visit our website and inform you of your privacy rights and how the law protects you.
IMPORTANT INFORMATION AND WHO WE ARE
PURPOSE OF THIS PRIVACY POLICY
This Privacy Policy aims to give you information on how Commentary Charts Limited collects and processes your personal data through your use of this website, including any data you may provide through the website when you sign up to receive our marketing material, purchase a product or service or take part in a competition.
It is important that you read this Privacy Policy together with any other privacy notice on our website from time to time so that you are fully aware of how and why we are using your data.
CONTROLLER
Commentary Charts Limited is the controller and responsible for your personal data (collectively referred to as, “we”, “us” or “our” in this Privacy Policy).
CONTACT DETAILS
Our full details are:
Full name of legal entity: Commentary Charts Limited, PO Box 3212, Reading, RG1 9JW.
Commentary Charts is a Limited Company
Postal address: Commentary Charts Limited, PO Box 3212, Reading, RG1 9JW.
You can also contact us through our customer services email [email protected]
THE DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
Identity Data includes first name and last name.
Contact Data means the data we use to contact you including your billing address (if you purchase a product through PayPal), delivery address, email address and telephone number.
Financial Data means the payment method and card association used to process your payments for your orders. We do not store or process your card details ourselves, they are processed and stored via one of our contracted third party service providers. We encrypt your payment card details in your browser and securely transfer this data to our relevant third party payment provider to process a payment.
Transaction Data means details about transactions you have made on our website including the payments to and from you along with other details of products and services you have purchased from us.
Technical Data means details about the device(s) you use to access our website including your internet protocol (IP) address, browser type and version, location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data includes your username (email address), your login data, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services. This includes your browsing patterns and information such as how long you might spend on one of our webpages and what you look at and for on our website, the page that referred you to our site and the click stream during your visit to our website, page response times and page interaction information (clicks you make on a page).
Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, where you do not provide suitable delivery instructions to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
HOW IS YOUR PERSONAL DATA COLLECTED?
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity Data, Contact Data, Transaction Data, Profile Data, Financial Data and Marketing and Communications Data by using our website, filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you
purchase a product or service (including gift cards) through our website;
create an account on our website;
give us some feedback.
Automated technologies or interactions. As you interact with our website, we may automatically collect Usage Data and Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our Cookies Policy for further details.
HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.